Returns & Refund Policy

Returns

We accept returns within 30 days of delivery for items that are:

• Unopened and unused
• In their original packaging
• Accompanied by proof of purchase

To start a return, please contact us at [email protected] with your order number and the reason for your return.

Please note that customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong product.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can quickly make it right.

If approved, we will replace the item or issue a full refund at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

Approved refunds will be issued to your original method of payment within 5–10 business days, depending on your bank or credit card provider.

Shipping charges are non-refundable unless the return is due to our error or a damaged product.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used skincare products
• Gift cards
• Clearance or final sale items (if applicable)

Customer Satisfaction

Your satisfaction is important to us. If you experience an issue with a Chemka Care product, please reach out before leaving a review. We will do our best to find a fair solution.